Return and refund policy
1. Overview
At Golden Fleece Designs, Inc, we are committed to delivering high-quality products including boat covers, bags, and heavy-duty materials. Our goal is to ensure your satisfaction with every purchase. Please review our refund policy below to understand the conditions under which refunds may be issued.
2. Refund Eligibility
2.1. Damaged Items
- If you receive a damaged item, whether it’s a boat cover, bag, or other product, please contact us immediately at +1 (818) 848 7724 or gfd@goldenfleecedesigns.com with your order number and details about the damage.
- To qualify for a refund, you must notify us within [number] days of receiving the damaged item.
- You may be asked to provide photographic evidence of the damage.
2.2. Incorrect Fit Due to Measurement Errors
- Refunds are not available for products that do not fit correctly due to inaccurate measurements or specifications provided at the time of order.
- It is essential to verify all measurements and specifications carefully before placing your order. We offer guidelines and support to assist you in providing accurate information.
3. Refund Process
3.1. For Damaged Items
- Upon receiving your refund request, we will review the details and determine eligibility.
- If your request is approved, your refund will be processed to the original payment method within 3-5 days.
- A confirmation email will be sent once your refund has been processed.
3.2. Non-Refundable Cases
- Refunds will not be issued for items that do not fit or meet specifications due to errors in measurements or specifications provided.
- Returns for reasons other than damage will not qualify for a refund.